FREQUENTLY ASKED QUESTIONS

HOW DO I BOOK ONE OF YOUR CAMPERS?

Select the calendar tab and the availability for both vans will come up allowing you to select dates and get prices.

Head to the Booking Page 

If the van is available follow the steps to submit a booking. We will then receive your quote, check it and confirm it.

Once we have confirmed it you will receive a confirmation email and your card will be charged for the 30%

booking deposit. 

Your booking is only confirmed when we have accepted your Invoice and you have paid your booking deposit, so please do not book other parts of your travel (flights for example) until you have received this confirmation.

If you want a Quote or want to check availability instead then complete your details on the link here and we will be in touch very soon

HOW MUCH DO THE VANS COST TO HIRE?

£115 per day
£750 per week (£55 saving)
£1050  per 10 days (£100 saving) 
£1480 per 2 weeks (£130 saving)

IS THERE A MINIMUM HIRE LENGTH?

Yes. we would like a 7 day hire where possible. However check out our site for last minute deals and short break offers.

DO YOU HAVE A MILEAGE CAP?

Yes, 100 miles a day is included in your hire. Any mileage over this allowance will be charged at 50p per mile

ARE THE VANS AUTOMATIC?

No. All our vans are manual transmission.

DO YOU OFFER PICK UP AND DROP OFF?

We are based in Advie, Grantown on Spey, which is just to the North of the Cairngorms National Park.

We work with the local company Highland yaks to offer Inverness airport or train station pick up and drop off. 

Please contact Highland Yaks directly to arrange

​Train - The Caledonian sleeper stops at Aviemore train station.​

Driving to us - you can leave your car at ours

WHAT ARE PICK UP AND DROP OFF TIMES?

You can collect the van anytime after 1pm on the day of pick up.
You return the van before 10am.
If you have a dog joining your advanture you return the van for 9am.

HOW DOES THE PAYMENT STRUCTURE WORK?

When we confirm your booking the inital 30% booking payment is taken from your card.
Six weeks before your advanture we Invoice you for the remaining amount due.
One week before your advanture we invoice you for the £500 security deposit.

WHY DO YOU TAKE A £500 DEPOSIT?

This is to cover the insurance excess of our policy. 
We take a £500 security deposit one week before your advanture start date which is fully refundable upon safe return of the van and no outstanding insurance claims.
The security deposit must be by card payment or bank transfer (not cash) - this is a condition of our Insurance company.

WHAT DOCUMENTS DO YOU NEED TO SEE?

Our insurance policy requires us to take a copy of your driving licence and 2 additional forms of ID. 
A scan or photograph from a smartphone is sufficient. These can be screenshots but they must contain your name, the issue date, address (that matches the address on your licence), and business name/logo.

1. The card part of your Driver's Licence

2. Two additional proofs of Address that match the address and name on the licence dated within 90 days of your advanture hire start date.

One proof must be a utility bill (Electric Bill, Water Bill, Gas Bill)
One proof (Bank statement, Credit card statement, home phone or electric bill.)

3. If your licence does not have your address on it we also need a copy of your passport.

4. If you have a UK driving licence, we also need to check points on your licence.

Click the link, put in the required details, request a code which you can send to us which will allow us to check it.

https://www.viewdrivingrecord.service.gov.uk/driving-record/licence-number

This is the standard requirement for most if not all campervan rental companies in Scotland.
If you cannot provide the documents listed above please get in touch and we will refer you to our insurers on a case by case basis and await their response. 

DO YOU CHARGE FOR EXTRA DRIVERS ?

No

DO YOU OFFER DAMAGE WAIVE EXCESS?

No

ARE YOU PET FRIENDLY?

Yes! We love a dog joining in on the advanture. We do charge a £30 cleaning fee and instead of the usual 10am drop off time we have a 9am drop off so we have more time to clean and get everything ready for our next advanturers.
Please note advantures reserves the right to withhold some of the £500 security deposit if the van is returned damaged by the dog, or excessively hairy / dirty.

DO THE VANS HAVE A TOILET?

Yes. There is a small porta potti toilet on board. If you use the toilet you MUST empty it. We do not have a waste disposal point at advantures HQ. We will charge a fee of £75 if the toilet has been used and not emptied upon return.

WHAT IF ITS COLD - DO THE VANS HAVE HEATING ?

Yes

DO I NEED TO FILL UP THE VANS ON RETURN?

Our vans are Diesel fuel. When you collect the van the tank will be full. You return the van to advantures HQ full.

DO YOU INCLUDE TOWELS AND BEDDING?

We do not supply towels, but we include one double duvet with cover, one bed sheet & two pillows with cases.

For information the beds are : 183cm long x 130cm wide.

WHAT KIND OF STORAGE IS THERE? DOES THE VAN HAVE WATER?  AND WILL I BE ABLE TO CHARGE MY PHONE?

Both vans have ample storage space. We advise that you bring soft / duffle style bags with you as they will fit in under the seats. If you bring large suitcases they will not store under the seats - you can borrow bags for life and put your clothes into these and leave your suitcases at advantures HQ.

Yes. We fill the van with 30L fresh drinking water before each trip. The van does not have hot water.

Our advantures vans have two batteries - an engine battery and a leisure battery.


There are two 240v plug sockets in the van - One only works when on hook-up at a campsite.

The other works off the leisure battery via an inverter so you have 240v power all the time 


There are two USB ports in the back of each van


You will get up to two days usage from the leisure battery running the fridge, lights, tap & phone charging.

WHATS INCLUDED IN THE VANS?

We have a page which specifically covers this here 

WHAT ARE THE VANS DIMENSIONS?

2.5m wide (including mirrors)
2.5m high
5.5m long

DO YOU OFFER ADVICE OR WHERE TO STAY, WHAT TO SEE, INFORMAL CAMPING, WHERE TO EAT, WHAT NOT TO MISS ETC?

Yes, we really want you to have a great time on your advanture. We have beautiful guide books included with the van, maps and the dedicated NC500 route map. We sit down with you before you set off going through your route making suggestions based on our own personal advantures & our previous customer's experiences.

You can also check  out our blog here and the forum 

ONCE I ARRIVE HOW LONG DOES IT TAKE TO GET SHOWN AROUND THE VAN?

Allow at least one hour to show you around the van. We make sure you are comfortable with how everything works and sign paperwork. If you would like to go through route suggestions allow a bit more time.

I HAVE A BIKE IS THERE A BIKE RACK?

Yes, if you Hire Cooper he has one and it will cost £5 per day

CAN I SMOKE IN THE VAN?

No.

WHERE CAN I FIND YOUR TERMS AND CONDITIONS?

They are located in our footer and also here

Still need assistance? Contact us to speak to a representative from our team today!